We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR
STOLEN:
If you suspect your card has been lost and/or stolen, please call our customer call center at 1-855-341-4650 immediately.
- PHONE
- Customer Service
- For calls outside
the United States
- MAILING
Payment addressFirst Community CU
PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an
incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized
users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve
your dispute with the merchant, complete the Visa Dispute Form and mail to:
- Mail:
Visa Disputes
PO Box 10451
Des Moines, IA 50306
You may also call our customer call center at 1-855-341-4650 if you have
further questions.
- IF YOU SUSPECT FRAUD:
Call 1-855-341-4650 immediately to report any
fraud. Complete the Fraud Affidavit and mail to:
- Mail:
Visa Fraud Dept.
PO Box 10451
Des Moines, IA 50306